“Let’s talk this over.” “Will anyone get hurt?” “Just the facts, please.” Have you encountered leaders who approach communication in one of these ways? Some leaders learn and work best by talking through information, asking questions, and thinking aloud. Others are...
Early in my first year as a program director, I made some changes on clinic scheduling logistics. I announced, on one occasion, and walked away. I was right about the decision but I was wrong about the communication strategy. What people remembered wasn’t the...
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