Susan Clarine is a Senior Consultant for AAL, a Certified Professional Coach, and an Associate Certified Professional Coach. She has long been fascinated by emotional intelligence (EI) and the neuroscience behind it, believing deeply in EI’s ability to create better leaders, more engaged teams, and healthier, happier workplaces.

In this white paper, Susan lays out the case for professional coaching, first defining it and then answering questions such as, “Why engage a coach?”; “What can clients expect from a coach?”; and “What should clients look for in a coach?” She also explores the role of emotional intelligence in coaching and explains why leaders should specifically seek out coaches who specialize in EI, both for themselves and for their teams.