Clinical Operations Services to Put Your Dental Clinic in the Black

AAL conducts an in-depth analysis of every aspect of clinical operations to improve profitability, student learning, and patient outcomes.


COVID-19 has made it even more difficult for dental clinics to be profitable. AAL wants to help your dental school clinic improve its efficiency and effectiveness so you and your staff can better assist patients, train students, lower costs, and increase revenues.


From how you train your front desk staff and who you authorize to schedule your patients to proper billing and coding and compliance, AAL will identify numerous ways to help you put your clinic in the black.


Budgets and Fiscal Responsibility

Human Resources

Patient Relations and Support

Data Management/EHR Records

Compliance, Safety and Environmental Health

Strategic Management

How Our Process Works

Our experts will analyze your clinical administration systems from top to bottom and identify all the ways you can increase clinic efficiency and effectiveness.

Submit an RFP

Request a proposal based on your needs. Then, we’ll set up a discovery call to discuss your goals and establish a scope of work that aligns with them.

Review Your Proposal

Our team will analyze your clinical administration systems from top to bottom and identify all the ways you can increase clinic efficiency and effectiveness. We work with you to assure it’s aligned with your expectations.


We will work collaboratively with you to accomplish the proposal. Afterward, we will check-in with you at no charge and provide advice if new issues arise.

Meet Our Experts

Nichole Alley, MBA
AAL Consultant

Clinic Administrator Nichole Alley has been with the East Carolina University School of Dental Medicine for four years and currently manages the following departments and individuals: patient coordinators, coders, inventory team, shipping and receiving, lab team (including pre-clinical support and dental technician), QA/QI director, nurse, sterilization, dispensaries. In addition, she provides leadership support for radiology, facilities, the EHR team, dental assistants and hygienists, front desk staff, and the call center. She is the chief strategist for all clinic processes, is in charge of clinic budget creation, management, and review, coordinates or personally performs all training, and oversees the tracking, management, and resolution of all patient issues.

Joseph W. Parkinson, DDS, MPA, FAGD
AAL Consultant

Dr. Parkinson is originally from Buffalo, New York, where he earned his BA in Biological Sciences from the State University of New York at Buffalo in 1992. He received his DDS from the University of Missouri-Kansas City in 1997 followed by his AEGD in 1998.  He achieved his Fellowship in the Academy of General Dentistry in 2011 and earned his Master of Public Administration from Eastern Kentucky University in 2017.

Dr. Parkinson has 23 years of experience in private practice as well as large-scale dental clinic operations, including 15 years of administrative experience in multiple large-scale clinics. He has expertise in all areas of clinical operations, including strategic planning, quality assurance/quality improvement, risk management, HR, billing and coding, accreditation and compliance with regulatory bodies and agencies.  He has authored articles on clinic administration and leadership for the Journal of Dental Education and has served on the Executive Board of a local non-profit organization. 

Linda Wells, DMD, MBA
AAL Consultant

Dr. Linda Wells is a Clinical Associate Professor in the Department of Restorative Clinical Sciences and the Interim Director of the Dental Faculty Practice at the University of Missouri-Kansas City School of Dentistry, where she previously served as the Associate Dean for Clinical Programs. She has been in dental education and clinic administration for over 20 years, starting her career at Baylor College of Dentistry. She was at Marquette University in Milwaukee and the University of Detroit-Mercy in Detroit before becoming Associate Dean at UMKC. Dr. Wells is an active member of ADEA, currently serving on the Council of Faculties and as the Councilor for the Clinic Administration Section. She also is a Clinical Sciences accreditation consultant for the ADA’s Commission on Dental Accreditation.

Lennon Scott, MBA
AAL Consultant

Mr. Lennon Scott, MBA has over 22 years of Information Technology experience and a BS in Computer Science. At the beginning of Mr. Scott career, he developed software applications for the banking industry. Mr. Scott has over 18 years of experience working in large scale medical and dental clinics and has administered multiple enterprise health record (EHR) systems including EPIC, Centricity EMR and axiUm. Mr. Scott is very proficient with Oracle, SQL Server, and other database technologies, and database reporting and analytics software applications: Crystal Reports, Microsoft SSRS Reports and Power BI.