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AAL Newsletter

Leadership Communication: 6 Steps to Handling Tough Conversations

by David Grossman, The Grossman Group Blog, April 17, 2017

Having tough conversations and communicating difficult topics is part of a leader’s job. But just as you plan for contingencies in your business, planning how you will communicate difficult messages can improve the ultimate outcome, writes David Grossman. “Handing tough conversations involves two aspects, crafting a clear message and having the conversation,” he explains.


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Dr. Tandra Atkins

NYU Lutheran Medical Center

"The AAL team has enhanced my knowledge and decision making tools, objective analysis, and creativity in a radically changing health care environment."