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AAL Newsletter

What to Do (and Not Do) When You Really Screw Up

by Rob Jenkins, 9 Virtues Blog, April 26, 2017

We all have messed up in our lives. Whether at work, personally, or most likely both, we are all human and destined to make mistakes. From experience, Rob Jenkins says he has learned a great deal about what to do and what not to do when errors happen. “Own it. When you really screw up, you have to acknowledge what you’ve done and apologize to those affected by your mistake,” he explains. 


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Dr. Tandra Atkins

NYU Lutheran Medical Center

"The AAL team has enhanced my knowledge and decision making tools, objective analysis, and creativity in a radically changing health care environment."